Privacy Policy

Last Updated: June 1, 2024

Welcome to Freshslice Pizza's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website freshslicepizza.ca (the "Website"), including any content, functionality, and services offered on or through the Website, whether as a guest or a registered user.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

1.1 Personal Data

Personal Data refers to information that can be used to identify you individually. This may include:

• Contact information (such as name, email address, phone number, and mailing address)
• Payment information (such as credit card details, billing address)
• Order history and preferences
• Account login credentials
• Feedback, comments, or questions you provide

1.2 Non-Personal Data

We also collect non-personal data that does not directly identify you but may include:

• Browser type and version
• Operating system
• IP address
• Device information
• Usage data (such as pages visited, time spent on pages, links clicked)
• Location data (if you grant permission)

2. How We Collect Your Information

We collect information in the following ways:

2.1 Direct Collection

Information you provide to us directly when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact our customer service
• Fill out a form on our Website
• Participate in surveys or promotions

2.2 Automated Collection

Information collected automatically through:

• Cookies and similar tracking technologies
• Web beacons and tracking pixels
• Analytics tools
• Server logs

2.3 Third-Party Sources

We may receive information about you from third parties, including:

• Business partners
• Payment processors
• Analytics providers
• Social media platforms (if you connect your account to our services)

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Services

• Process and fulfill your orders
• Manage your account
• Enable you to navigate our Website
• Provide customer support

3.2 To Improve Our Services

• Analyze usage patterns and trends
• Develop new products and services
• Enhance user experience
• Test and troubleshoot new features

3.3 For Marketing and Communication

• Send promotional emails about new products, special offers, or other information we think you may find interesting
• Deliver targeted advertisements
• Conduct market research
• Measure the effectiveness of our marketing campaigns

3.4 For Legal and Security Purposes

• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations
• Enforce our terms and conditions
• Protect the security of our Website and business

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect and track information and to improve and analyze our Website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Website and enabling you to use its features.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Used to recognize you when you return to our Website and to personalize content.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.

4.2 Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

5. How We Share Your Information

We may share your personal information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

5.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

5.3 Legal Requirements

We may disclose your information where required by law or if we believe that the disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Website
• Protect the personal safety of users of the Website or the public
• Protect against legal liability

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Website is at your own risk.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Update

You can review and change your personal information by logging into your account and visiting your account profile page.

8.2 Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe link in each email. Even if you opt out of marketing communications, we may still send you service-related communications.

8.3 Data Protection Rights

In certain jurisdictions, you may have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Request transfer of your personal information
• Withdraw consent

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Third-Party Links

Our Website may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: +44 5229 300827
By mail: 424 Miller Trace, Owenland LL65 4LN, Canada